All cricket bats produced by Mars Cricket are of the highest quality and a great deal of care is taken to make sure that only the best products are sold to our customers. Nonetheless, we accept that sometimes bats can be damaged soon after they are purchased. In circumstances where damage is caused to your bat or if you are unhappy with the performance of the bat, we recommend that you inform us of the problem immediately . Your bat will then be inspected and we will advise you of the action to be taken on a case by case basis.

We offer a 6 month warranty with all of our bats. This warranty covers all repairs required that are caused as a result of reasonable use of the Mars Cricket bat. The warranty does not cover:

• Any damage to the toe of the cricket bat does not carry a warranty as this is the weakest area of the bat and repeated impact will cause inevitable damage.
• Surface damage to the face, edge or toe that occurs due to a lack of preparation (knocking-in) or inaccurate play.
• Damage due to moisture or extreme heat, or damage that occurs because of improper use.
• Damage resulting from the use of non-leather or composite balls, including bowling machine balls.

Any Mars Cricket bats with removed stickers do not carry a warranty.

Reasonable use involves, and is limited to, the using of the Mars Cricket bat to hit balls specifically designed for use in the sport of cricket. If the Mars Cricket bat is deemed un-repairable then a free replacement will be offered. Mars Cricket reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. No cash refunds will be offered and the postage costs relating to the returning of bats will be borne by the customer.

Common Types of Bat Damage

Mars Cricket bats are handcrafted from natural materials and as a result, are expected to deteriorate during usage – this is called ‘wear and tear’. Each piece of willow is different and therefore it is hard to accurately predict the lifespan of a cricket bat. Below is a list of common types of scenarioes that can occur during the lifespan of a cricket bat:

Handle Breaks
Cause: General wear and tear.
Solution: The bat itself is not replaceable but the handle may be repaired at the manufacturer’s discretion.

Blade Breakage
Cause: Weak or excessively dry willow causing the bat to split horizontally across the face.
Solution: Potentially replaceable by full or partial credit at the manufacturer’s discretion.

Surface Cracking to the face of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion.

Surface cracking to the edge of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion.

Surface cracking to the toe area of the blade
Cause: General wear and tear. This type of damage is often caused by the striking of a ‘yorker’ delivery and/or excessive tapping of the crease and is therefore not the fault of the bat.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion.

Split through the toe area of the blade
Cause: This type of damage is caused by the striking of a ball at, or near the base of the blade, e.g. the striking of a ‘yorker’.
Solution: Repairable at the manufacturer’s discretion.

Cracking to the shoulder area of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion.

Moisture Damage
Cause: This type of damage occurs as a result of use in damp or wet conditions. It generally leads to swelling of the toe area of the blade, which after drying may well split.
Solution: Not replaceable as there is no fault in the manufacturing or the materials used. The damage may be repairable at the manufacturer’s discretion and the customer’s cost.

Damage due to poor quality Cricket Balls
Cause: Poor quality or excessively hard cricket balls can be the cause of many types of crack or split damage to the blade of the bat.
Solution: All cricket bat manufacturer’s recommend that only balls of reputable manufacture are used. Use of any other style or type of ball may cause damage to bats and will affect any claim made.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.