Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Once an order has been ‘checked and agreed’ in writing (letter/email) by the customer, it is ‘CONFIRMED’. Once an order is CONFIRMED, the customer is obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order.
Whilst the products supplied bear the Mars Cricket brand logo the customer cannot purport to represent or make any commitment on behalf of Mars Cricket.
Whilst every effort will be made to deliver orders to the 4 to 6 week target, this is a target and due to seasonal trends this can be extended at anytime even after an order has been confirmed. The target is not guaranteed and not contractual.
Mars Cricket reserves the right to split the supply of the ordered goods into more than one delivery.
Mars Cricket team wear garments are made to order based on customer order confirmation of all order details, refunds/returns for bespoke/personalized team wear orders with a confirmed customer order will not be accepted. The goods shall be required only to conform to the specification in the buyer’s purchase order. Photographs or sketches are for illustrative purposes only and may not exactly match the product itself. Mars Cricket Logo’s will be places on the right chest and the back neck of all clothing items.
Sizing: It is your responsibility to order the correct size, once items have been personalized with your logo refunds/returns will not be accepted. Please refer to our size chart if in doubt or please email or call a member of the Mars Cricket team for sizing guidance.
We recommend you contact our friendly online shop Customer Service team using the contact information here.