Frequently asked questions: Teamwear

When will my order arrive?

We manufacture all items in bulk and all orders are hand made with the personalisation you require.

As a result all team wear orders need to be ordered before our delivery deadlines. These can be found here > Teamwear Delivery Dates

Once ready, your order will be delivered direct to your delivery address via your chosen delivery method at checkout. 

Can I change my order once placed?

Yes, but only before the delivery deadline date. Once this has happened your order will be made and dispatched to you. The status of your order can be viewed by logging into your account. 

How do I know what size to order?

Please refer to our size guide on each item before adding to basket.

We hold blanks of most teamwear garments so if your club would like to arrange a ‘try-on evening’ we can arrange this should you wish to try on before ordering, especially if items are being personalised as they cannot be refunded or exchanged. 

Contact us if you would like to arrange this. 

My garment is the wrong size, can I return it?

We can exchange any item as long as there is no extra personalisation such as names, numbers or initials.

We cannot exchange any sublimated items.

To return your item, please contact us quoting your Order Id and we will get back to you with return instructions.

Returns can only be accepted within 14 days of receipt.

My order has been cancelled, why?

If your order has been cancelled, it is most likely due to the minimum number of quantity not being ordered for the item. As we produce all items in bulk, we require a minimum of 5 orders per item for it to go ahead. 

If you have any questions why your order got cancelled, please contact us